Please see DELIVERY UPDATE – COVID-19 for current delivery times.
Delivery is free on all orders for UK customers including customers from the Channel Islands of Jersey and Guernsey.
Our dispatch times
Orders received and payment cleared by 2 pm are processed and sent out on the same working day.
Orders received after 2pm are processed the next working day for delivery.
Orders received on Saturday or Sunday are also processed the next working day for delivery.
Insurance and delivery type
All our packages are sent in discreet packaging via Royal Mail, fully insured.
Orders are sent via trackable delivery, with a signature required on receipt. When your items are dispatched you will be sent an online tracking number.
Please note that packages are insured until signed for at delivery address, and we cannot accept any liability for items once signed at work addresses or houses of multiple occupancy.
Orders may be split (at our discretion) in different packages for insurance purposes.
Express or Nominated day service varies, please see below for available Delivery Options;
*Deliveries can be upgraded for a small fee.
What Delivery Options Are There?
|UK Standard Delivery (Signed for 1st Class)||Free||Typically 1-3 working days|
|Express Next Day Delivery (next working day) by 1pm||£7.50||Next Day by 1pm / 13:00|
|Express Guaranteed Morning Delivery (next working day by 9 am)||£20||Next Day by 9am / 9:00|
- All of our deliveries are insured, tracked and must be signed for upon receipt.
- Our delivery guarantee timings are only for in-stock products only.
- When you are choosing a Next Day or Nominated Day delivery option – your orders must be placed and payment cleared by 4pm (BST). For example – if you would like delivery on Wednesday then please place your order by 4pm on Tuesday. For a Monday delivery please place your order by Friday 4pm (BST). Any orders received after 4pm will be dispatched the next working day.
- UK bank holidays will affect your estimated delivery date and we are unable to deliver on Bank Holidays.
- Please note that once your order has been dispatched, we are unable to cancel it.
- All orders come packed in discreet outer packaging.
Our delivery exclusions
- We do not deliver to PO box numbers, BFPO address, mail forwarding address and temporary residence addresses.
- Next Day delivery applies for working days only and currently excludes the Scottish Isles, Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and some areas of Scotland.