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CALL US : 0121 517 0309 Mon – Fri: 9:00 – 18:30

Delivery Options

UK Normal Delivery
Delivery is free on all orders for UK customers, including customers from the Channel Islands of Jersey and Guernsey.

Our dispatch times

  • Orders received and payment cleared by 2 pm are processed and sent out on the same working day.
  • Orders received after 2pm are processed the next working day for delivery.
  • Orders received on Saturday or Sunday are also processed the next working day for delivery.

Insurance and Delivery Type

  • All our packages are sent in discreet packaging via Royal Mail and are fully insured.
  • Orders are sent via trackable delivery, with a signature required on receipt. When your items are dispatched, you will receive an online tracking number.
  • Please note that packages are insured until signed for at the delivery address, and we cannot accept liability for items once signed for at work addresses or houses of multiple occupancy.
  • Orders may be split (at our discretion) into different packages for insurance purposes.

Express or Nominated day service varies; please see below for available Delivery Options;

*Deliveries can be upgraded for a small fee.

What Delivery Options Are There?

ServicePriceEstimated Timescales
UK Standard Delivery (Signed for 1st Class)FreeTypically 1-3 working days
Express Next Day Delivery (next working day) by 1pm£4.99Next Day by 1pm / 13:00
Express Guaranteed Morning Delivery (next working day by 9 am)£20Next Day by 9am / 9:00
  • Our deliveries are insured and tracked and must be signed for upon receipt.
  • Our delivery guarantee timings are only for in-stock products.
  • When you choose a Next Day or Nominated Day delivery option, your orders must be placed, payment cleared, and ID verified by 4pm (BST). For example, if you would like delivery on Wednesday, please place your order by 4 pm on Tuesday. For a Monday delivery, please place your order by Friday at 4pm (BST). Any orders received after 4pm will be dispatched the next working day.
  • UK bank holidays will affect your estimated delivery date and we cannot deliver on Bank Holidays.
  • Please note that we cannot cancel your order once it has been dispatched.
  • All orders come packed in discreet outer packaging.

Our Delivery Exclusions

  • We do not deliver to PO box numbers, BFPO addresses, mail forwarding addresses and temporary residence addresses.
  • Next-day delivery applies to working days only and currently excludes the Scottish Isles, Channel Islands, Isle of Wight, Isle of Man, Northern Ireland, and some areas of Scotland.

In-person collections or ordering is currently not available. Orders can only be placed online on our website and your items will be sent to you in the post.

International Orders

We offer international shipping, but payment must be made through a bank transfer. Email us with the items you want to purchase, and we can send an invoice.. Please note that all invoices must be paid within 24 hours, or they will be cancelled, and a new one will need to be generated. All other T&Cs apply to international orders.

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